Discovery & User Research
Design decisions backed by evidence, not opinion
We interview the people who will actually use the system — your sales team, your branch staff, your customers — and review analytics and support tickets from the current product. The output is a set of personas, task flows and prioritised pain points that the design has to solve, agreed with your stakeholders before any pixels.
- Stakeholder and end-user interviews with synthesis workshop
- Analytics, heatmap and support-ticket review of the current experience
- Personas, jobs-to-be-done and end-to-end journey maps
- Competitor and category benchmarking
- Prioritised experience backlog tied to business metrics
